Our specialist approach

Supporting people positively since 1995
Celebrating the Positive.
Quality of Life and Quality of Support.
Successfully supporting adults whose behaviour can challenge for over 25 years


The Liaise approach

People with severe autism and learning disabilities deserve the best support to have happy and healthy adult lives.  At Liaise we also know that providing this care and support takes much more than just ideals.  Our approach is based on decades of experience making plans into reality for the people we support. 

Values underlying our approach

  • Relationships, Rights, Resilience, Reflective Practice, Reducing Restrictions
  • Strengths-based approach not a deficit model
  • Seeing beyond the disability – empathy, non-judgmental, supportive
  • Meeting the person where they are – co-worker adjust their approach, flexibility
  • Stability, security, familiarity of long-term home
  • Person centred, individualised
  • Positive approaches
  • Inclusion in its purist sense, moulding opportunities to meet diverse needs enabling equal access to all.
  • The diversity of Autism means no one single approach will work for everybody. We use a holistic approach to meeting people’s needs in all areas of their life, and an eclectic approach to models of intervention to suit individual strengths and needs.

Celebrating the Positive

At Liaise we don’t see the people we support as needing fixing but needing the right understanding and support. We know, through our own life experiences and from using the PERMA approach (see below) that doing more of what you like, what you are good at is the best way to achieve positive change in people’s lives and is more effective than a narrow focus on difficulties. Recognising and celebrating every effort and achievement means people can develop resilience and have a positive experience of activities and learning so they are confident to try doing more.

Stress Reduction

We believe that behaviours of concern happen as a result of unmet needs, when stress outweighs a person’s ability to cope. When individuals are stressed and challenging behaviour occurs, co-workers use a low arousal approach to immediately reduce arousal and help de-escalate the situation.


We believe strongly that good support starts with positive, trusting relationships between co-workers and the people they support. We understand that life can be unpredictable and stressful for people with autism and learning disabilities, so making the world as predictable and clear as possible helps reduce that stress.

Quality of Life and Quality of Support

At Liaise we have found that both quality of life and quality of support are essential foundations for any further intervention to reduce the impact of challenging behaviour. We believe that quality of life comes through attention to the detail of what is important to each individual, by working together to help people increase their positive experiences and achieve their goals.


Co-workers promote Augmented and Alternative Communication (AAC) methods such as using pictures, objects or Makaton signing to make sure people are supported to express themselves as well as understanding what is happening and the sequence of events. Simplifying and reducing verbal communication is also often helpful in reducing stress.

Positive Behaviour Support (PBS)

”When a person is drowning that is not the best time to teach them how to swim”
David Pitonyak

As part of our approach to supporting people whose behaviour can be a concern, Liaise uses setting-wide Positive Behaviour Support, or PBS, as a framework for assessment and analysis and positive approaches. This includes co-workers seeking to see how support can be improved to better suit the strengths, interests and needs of the individual. Through reflective practice and consideration of the experiences and viewpoint of the individual it is possible to establish the function of the behaviour within the context. PBS provides a multi-element approach to supporting individuals focusing on proactive elements around quality of life and learning replacement skills.