How the Healthcare Support System is dealing with the COVID-19 Pandemic?

The COVID-19 pandemic has affected the daily lives of people across the globe in myriad ways. We have all had to alter the ways in which we live to stop the spread of the virus and ease the pressures that are being placed on primary healthcare services and their staff. In response, healthcare support systems have updated both their procedures and policies to minimise the risk of infection for everyone within their services.

Here are some of the measures healthcare services have implemented to keep service users and co-workers safe during these unprecedented times.

The Healthcare Support System’s Response to COVID-19

Healthcare support system has taken the difficult decision to stop all but essential visits and to close all residential homes to all apart from essential visitors.

These decisions have not been taken lightly but have been made with the aim of reducing the likelihood of COVID-19 entering services, using both advice from the government and information learned from internal risk assessments. Specific exceptions to these exclusion measures include critical maintenance support, and essential visits from GPs and other healthcare professionals because the safety and wellbeing of service users remains a priority.

In addition to increasing cleaning schedules and creating more hand washing facilities, healthcare support services have taken a variety of actions to ensure service users are safe and don’t experience major disruption to their support. These actions include stockpiling essential food items, reviewing infection control policies, and ensuring that easy-to-read communication is provided for every service user. Healthcare services are also conducting regular temperature monitoring for both co-workers and service users to mitigate the chance of the virus spreading even if it enters the home.

How Healthcare Services are Taking Steps to Mitigate Feelings of Isolation?

COVID-19 isn’t just affecting people’s physical health, it is also taking a toll on the mental health of many people across the world. In response, healthcare services are implementing a variety of measures to reduce the feelings of isolation for both service users and their relatives.

From utilising technology and supporting service users to utilise video calling facilities through to ensuring that open channels of communication remain consistent, healthcare services are going above and beyond during the most challenging of circumstances. It is important that service users and their families understand why certain decisions are being taken and keeping everyone fully informed with the latest facts remains a high priority.

Healthcare services are committed to following government guidance and will lift restrictions as soon as possible, when safe to do so. In the meantime, they remain committed to providing first-class community access in a safe and controlled manner.

If you are an enthusiastic and committed individual looking for a career that will make a real difference to the lives of others in your community, why not browse our live care assistant jobs in Southampton here.

Liaise Loddon Ltd are celebrating maintaining ‘Outstanding’ CQC rating

Liaise Loddon are celebrating after one of their homes in Basingstoke – Sansa House – was rated overall outstanding for the second time by the Care Quality Commission (CQC) on our standard of care. Less than 5% of care homes are given this rating by CQC.

Sansa House is a lovely residential home which provides accommodation and personal care for five very special young people who are supported with complex needs, including learning disabilities and autism.

Director of Care Cathie Wyatt said “We are thrilled to have received an overall outstanding rating for the second time.  This reflects the hard work of the incredible people who work here. They receive extensive training and we are delighted that their dedication has been recognised.  Cedrina Edmonds, registered manager for Sansa House has been with the company for a number of years and recently took over the management of the home.  She is supported by a wonderful team including the area manager Alexandra Moldrzykova, and I couldn’t be prouder of maintaining our outstanding rating“

The inspection was unannounced and took place on the 16th January 2020 – CQC rated Sansa House as Outstanding in the areas of Effective and Caring, and Good in the areas of being Well Led, Safe, and Responsive, giving an overall rating of Outstanding.

CQC described the service as exceptionally caring.  People consistently valued their relationships with the staff team and felt that they often went ‘the extra mile’ for them. Staff were highly motivated and inspired to offer care that was kind and compassionate and were exceptionally creative at promoting people’s independence.  They also felt that promoting dignity and independence was at the heart of the service’s values and was reflected in the approach and focus of all staff in how they worked with people. People were valued as individuals and their qualities and achievements were celebrated. People were treated with exceptional kindness and compassion. Staff were gentle, patient, and cheerful which visibly lifted people’s moods. There was a visible positive, person-centred culture and staff adapted their approach, body language and tone of voice to each individual. Staff demonstrated a genuine empathy for people and passion for their job. One professional that CQC spoke to as part of the inspection said “We all feel as a team that the staff we have met need to be copied and placed in other services as role models as they are simply outstanding! They show they have good leadership and trust from the managers in order to achieve this.”

The inspector said that people, relatives and staff consistently described the registered manager as outstanding and inspirational, due to their unswerving loyalty, commitment and dedication to the people living at Sansa House. People received a high standard of care because the management team led by example and set high expectations of staff about the quality of care people should receive. The registered manager was determined that people living at Sansa House should receive quality care based on recommended and up to date best practice. The registered manager consistently recognised, encouraged and implemented innovative ideas and strategies to drive a good quality service.

Liaise Loddon provides small, friendly, community-based homes to adults with severe learning difficulties, usually associated with autism. We give the people we support the power to take as much control as they can to live happy and fulfilling lives.

The organisation has 11 care homes based in the Basingstoke area and Romsey in Hampshire and are part of Sequence Care Group.  Find out more at about our work and the homes. Or to find out more about a career with us, email

The full report is available to view here on the CQC website.

Roles and Rights of Healthcare Workers

Healthcare workers are essential to the provision of an effective response to the needs of all service users and, as such, it is important that they understand both their responsibilities and rights with regard to the support they provide.

Healthcare Workers have a Duty of Care to Service Users

Healthcare workers have a duty of care to all service users, which is rooted in a moral obligation to act in the best interests of each individual service user at all times. This includes providing a safe and respectful environment, within which everyone has the right to respect, privacy and seamless access to open channels of communication.

Everyone has the fundamental right to have access to good quality health care and support and as a healthcare professional, it is ultimately their responsibility to ensure that every service user experiences this basic human right. Creating and maintaining a safe environment is achieved in several key ways, including providing service users with the range of services they require and consistently delivering each of these services at an appropriate time, in an appropriate place.

Service users also have the right to be treated with respect at all times and healthcare workers must always provide support in a manner that demonstrates consideration and courtesy for a person’s religious beliefs, culture, sexual orientation, and right to privacy. Maintaining open channels of communication is critical here and all information must consistently be delivered in ways service users and their families can easily understand.

The Rights of Healthcare Workers

As healthcare workers provide essential services, it is imperative that they recognise their own rights in order to maintain a safe working environment for themselves, their co-workers and service users.

Healthcare providers have a responsibility to provide safe working conditions for the healthcare workers delivering support within their care homes. This includes implementing appropriate safety precautions and providing systems to ensure that healthcare workers consistently experience respectful and considerate interactions with their superiors. Abuse, harassment and attack must not be tolerated and healthcare workers maintain the right to report and/or formally register a complaint should they experience any of these unacceptable behaviours.

Healthcare workers also have the right to access the tools they need to provide the right support to each individual service user. They also have the right to a sufficient amount of personal time during their shift to keep nourished and hydrated. Not only does this contribute to the physical and mental wellbeing of every healthcare worker, but it also enables them to fulfil their responsibilities to the best of their ability.

Healthcare workers provide myriad essential services to their communities’ right across the globe and make a tangible difference to people’s lives on a daily basis. If you are looking to build a career that will allow you to make a real difference to the lives of people within your community and beyond, browse our available care home jobs in Basingstoke today.